Frequently asked questions

Which currencies does SBB support?

Any currency — UGX, KES, NGN, GHS, USD, CAD, EUR and more. Each money location has its own currency, and reports and receipts follow it.

Does SBB work offline?

Yes, two ways: the web app queues entries offline and syncs when you're back, and the Windows desktop app is fully offline-first for POS and inventory.

Can my accountant use it?

Yes — invite them under Collaboration with an accountant role. They get the ledger, statements, reconciliation, and exports without owner powers.

How do I move from QuickBooks / Excel?

Use the import wizard: download the template, or upload your existing export directly — QuickBooks Desktop exports are understood natively, including their grouped layout.

How does reconciliation work?

Like QuickBooks: pick an account, enter the statement's ending balance, check off each transaction that appears on the statement until the difference is zero, then finish — every matched entry gets a permanent ✓. Or import the statement file and let SBB auto-match it against your ledger. Details: Reconciling bank statements.

How do I pay for SBB?

With mobile money right inside the app (MTN MoMo, Airtel Money, M-Pesa, depending on country) for 1, 3, 6, or 12 months — yearly saves 10%. See Subscriptions & payment.

Is my data safe?

Every write is tracked with an audit trail; deletions go through a recycle bin with reasons; role-based access limits what each team member sees; and your data is transmitted over HTTPS and backed up server-side.

I found a bug / need help

Use the Help button inside SBB or the support centre at sbb.finance/support — guides, articles, and a ticket system.